Important AI Processing Notice. Tailki is an AI-enabled pet companionship service. Its core features require Tailki to disclose the categories of information described in this Policy to third-party AI services operated by Alibaba Cloud Model Studio in Singapore. Depending on the feature used, this may include pet photos, chat text, pet profile information, personality results, relevant activity or device status, and, for a compatible smart collar, activated hardware voice content and transcripts. By actively selecting the registration acceptance control that links to the Tailki Terms of Service and this Policy and then creating an account, you specifically authorize these disclosures and the related AI processing. Tailki cannot provide the Service if you do not agree.
This Privacy Policy explains how Hangzhou Yuling Intelligent Technology Co., Ltd. ("Tailki," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you use the Tailki mobile application, account services, pet profiles, pet photo upload, AI pet avatar generation, pet personality assessment, AI conversations, smart collar connection and configuration, device-synced activity and status displays, Lost Pet Mode configuration, notifications, customer support, and related online services (collectively, the "Service").
Tailki is a general-audience service and is not directed to children under 13. Users must be at least 13 to create an account or use the Service. Section 16 explains our current approach to information submitted by a child under 13.
The current United States release:
The information collected depends on the features used. We collect information reasonably necessary to provide, secure, support, and improve the current Service.
We may collect:
The United States version does not use phone-number login. Tailki does not request a date of birth in the current release.
We may collect information submitted for an owner or pet profile, including owner display name, pet name, species, breed, sex, age or birthday, weight, photos, preferences, and other pet-related information.
We collect pet photos selected or captured by the account holder, image-quality or pet-detection results, image-generation task identifiers and status, generated images or avatars, and related error or feedback information.
A pet or household photo may incidentally contain a person's image or other personal information. Do not upload a photo containing another person unless you have authority to do so.
We collect personality-assessment answers, calculated pet personality type, result text, and personalization settings. These results concern the pet and are used for entertainment and personalization, not human psychological diagnosis.
For App AI conversations, we may collect and process:
The current iOS App does not use the iPhone microphone for AI conversation. App AI input is text only.
Tailki stores App AI inputs, outputs, prompts, logs, and feedback while the account remains active because conversation history and personalization are part of the Service. Tailki does not currently offer item-by-item deletion of chat content; complete account deletion removes account-linked content from Tailki's active production systems as described in Section 10.
If a smart collar is paired, we may collect:
Cloud activity, sleep, posture, and related motion information is retained on a rolling 30-day basis unless it is deleted earlier through account deletion.
Lost Pet Mode human-voice detection and wake-phrase detection occur locally on the collar. Tailki does not upload or store Lost Pet Mode human-voice-detection events or create a voiceprint from those events.
When a separate hardware conversation feature is affirmatively activated after the local wake phrase, a short voice segment may be transmitted to Alibaba Cloud Model Studio in Singapore for Qwen ASR (qwen3-asr-flash, version 2025-09-16). A transcript and relevant pet or device context may be processed by the conversation model, and CosyVoice (CosyVoice-v3-flash) may generate an audio response. Tailki does not use hardware conversation audio to identify a speaker or create a biometric voice template.
During device setup or photo features, the App may process:
The Wi-Fi network name and password are processed transiently to deliver them to the collar and are not written to persistent App storage or App logs. The camera is not used for continuous monitoring.
If notifications are enabled, we may collect an Apple or Firebase push token, notification-delivery status, notification-open events, and notification preferences. We use this information for service notices, generation-completion notices, reminders, device-status notices, account security, and Lost Pet Mode notices.
We and Google Firebase may collect device and technical information such as:
Tailki uses Firebase Analytics, Firebase App Installations, Firebase Crashlytics, Firebase Cloud Messaging, and Firebase Performance. Tailki does not use Firebase data for targeted advertising or cross-app tracking in the current release.
If you configure a Lost Pet Mode help message, we collect the message text and playback rules. The message may contain contact details that you choose to provide, such as a name, email address, phone number, or address. Because the message may be played aloud to nearby people, do not include information you do not want disclosed in that way.
If you contact us, we collect contact information, the content of the request, attachments, account and device details needed to investigate, and our response.
The current United States release does not collect:
The App may display a page stating that location functionality is unavailable. That page does not request location permission, determine a pet's location, or collect location data.
We collect information:
We use personal information to:
We do not use personal information for targeted advertising, behavioral advertising, data brokerage, or general-purpose AI model training in the current release.
The App may request the following iOS permissions when needed:
The current release does not request iOS location permission and does not request iPhone microphone permission for App AI conversation. You can manage permissions in iOS Settings. Denying a permission may prevent the related feature from working.
Tailki's core experience depends on third-party AI processing. Alibaba Cloud Model Studio, operated by Alibaba Cloud in Singapore, processes information on Tailki's behalf to provide App AI conversations, pet-avatar generation, hardware speech recognition, and generated voice.
For App text conversation, Tailki may send chat text, conversation context, system prompts, pet profile fields, personality results, relevant activity or device status, and feedback. For AI avatar generation, Tailki may send the selected pet photo, generation instructions, and task metadata. For hardware conversation, Tailki may send the activated voice segment, transcript, request context, and response text needed to synthesize audio.
Tailki does not authorize Alibaba Cloud to use this content for targeted advertising or to train general-purpose models for other customers. Tailki does not use the content to train a general-purpose model in the current release. Tailki does not conduct routine human review of user photos, chats, hardware conversation audio, transcripts, or AI outputs, although limited access may occur where necessary to investigate a specific security, abuse, support, or legal issue.
When you actively select the registration acceptance control that links to the Terms and this Policy and then create an account, you specifically authorize Tailki to disclose the information listed above to Alibaba Cloud in Singapore for the described AI purposes. This authorization occurs before Tailki provides AI-dependent onboarding or AI features. The acceptance control must be selected by the user and is not intended to operate as a preselected consent.
If authorization is declined, Tailki will not knowingly send the covered information to the AI provider, but the account cannot complete registration or use the Service. You may stop future account-linked AI processing by deleting the account. Complete account deletion is the current withdrawal path because Tailki does not provide a non-AI account mode.
Tailki's own copies of AI inputs, outputs, prompts, logs, feedback, and related records are retained under Section 10. Alibaba Cloud processes information under Tailki's service account and applicable contractual or binding provider terms. We require AI service providers to use information only for authorized service purposes, protect it consistently with this Policy, limit retention to the period needed to provide and secure the service or comply with law, and assist with deletion where technically supported. Provider-managed security or abuse-prevention records may follow the provider's documented service lifecycle.
We disclose personal information only as described in this Policy, as directed by the account holder, or as required by law.
| Provider or recipient | Purpose | Information processed | Primary processing region |
|---|---|---|---|
| Alibaba Cloud Model Studio and Qwen/CosyVoice services | App AI conversation, AI avatar processing, hardware ASR, and generated voice | User requests, pet photos, chat text, prompts, pet context, activity or device context, activated hardware voice segment, transcript, output, task metadata, and security metadata | Singapore |
| Alibaba Cloud infrastructure, storage, device cloud, MQTT, OTA, and email delivery | Account email verification, cloud hosting and storage, smart collar connectivity, device management, firmware delivery, logs, and security | Email address, account and pet data, content, device identifiers and status, raw and derived collar data, configuration, network logs, and security logs | Singapore |
| Google Firebase Analytics and App Installations | App measurement, installation management, and service reliability | App events, installation identifier, device and technical information, and IP/network metadata | Google-designated processing locations |
| Google Firebase Crashlytics and Performance | Crash diagnosis and performance monitoring | Crash reports, stack traces, app and device information, performance traces, network timing, and technical metadata | Google-designated processing locations |
| Google Firebase Cloud Messaging | Service and device notifications | Push token, delivery metadata, and notification event information | Google-designated processing locations |
| Tailki support and authorized personnel | Support, safety, security, privacy requests, and legal response | Contact details, account and device information, communications, and attachments needed for the request | China and Singapore systems, as applicable |
Alibaba Cloud Push and AlicloudUTDID are not used by the current United States service and are not production data recipients. GoogleAdsOnDeviceConversion may appear as an indirect Firebase Analytics dependency, but Tailki does not configure or use it for advertising, attribution, targeted advertising, or cross-app tracking.
Local software libraries used for Bluetooth, Wi-Fi provisioning, image selection, QR scanning, MQTT, permissions, or in-App web display do not independently receive personal information unless a separate network service is expressly identified in the table above. These local libraries include ESPProvision, Flutter Blue Plus, Image Picker, Mobile Scanner, MQTT Client, Permission Handler, and WebView components used in the current build.
We require service providers, through contracts or other binding terms, to process personal information only for authorized purposes, use reasonable confidentiality and security protections, limit retention, assist with applicable deletion requests, and provide protection consistent with this Policy and applicable privacy law.
We may also disclose information:
Tailki does not:
The current United States release does not use an advertising or attribution SDK, IDFA, or the AppTrackingTransparency framework for tracking.
We retain personal information only for the period or operational criterion stated below. Account-linked data is not retained indefinitely.
| Data category | Current retention rule |
|---|---|
| Account, owner, and pet profile | While the account is active; deleted or de-identified from Tailki active production systems within five minutes after a valid complete account-deletion request |
| Email verification records | Verification codes expire promptly; delivery and security records are retained only for delivery, fraud prevention, troubleshooting, and legal compliance, normally no longer than 180 days unless deleted earlier with the account |
| Pet photos and AI pet avatars | While the account is active; no separate deletion control; deleted from Tailki active storage within five minutes after complete account deletion |
| Personality answers and results | While the account is active; deleted from Tailki active systems within five minutes after complete account deletion |
| App AI chats, inputs, outputs, prompts, logs, feedback, and transcripts | While the account is active; no separate deletion control; deleted from Tailki active systems within five minutes after complete account deletion |
| Raw motion and derived activity, sleep, posture, steps, and calories in the cloud | Rolling 30-day period; deleted sooner from Tailki active systems following complete account deletion |
| Collar binding and configuration | Until unpairing or complete account deletion; final deletion removes any remaining active account-device binding |
| Wi-Fi network name and password | Processed transiently during provisioning and not retained in persistent App storage or App logs |
| Lost Pet Mode human-voice-detection events | Processed locally on the collar and not uploaded or retained by Tailki |
| Lost Pet Mode help-message text | Until replaced, unpairing, or complete account deletion, as applicable |
| Push token | Until notifications are disabled, the token expires or becomes invalid, or the account is deleted |
| Account-linked Tailki copies of Firebase identifiers and events | Tailki removes or de-identifies account linkage within five minutes after complete account deletion; provider-level aggregated, de-identified, diagnostic, or security records may follow Firebase's configured service lifecycle |
| Customer-support records | Up to three years after the request is closed, unless a shorter period is sufficient or law requires longer retention |
| Security and legal-preservation records | Only for the period reasonably necessary to investigate an incident, prevent fraud, comply with a valid legal obligation, or establish or defend legal claims; records with no continuing need are deleted or de-identified |
When a valid complete account-deletion request is confirmed, Tailki immediately begins deletion and removes or de-identifies account-linked information from Tailki's active production systems within five minutes. Tailki's current deletion process is also intended to remove account-linked backup copies within that period. Tailki sends deletion or identifier-reset instructions to service providers where supported and applicable. Provider-controlled security logs and records already aggregated or de-identified so they cannot reasonably be linked back to the account may follow the provider's documented lifecycle.
Depending on where you live, you may have the right to:
You may manage iOS permissions in Settings, turn notifications on or off, edit available profile fields, unpair a collar, or request complete account deletion through in-App settings.
To submit a privacy request, email hello@tailki.com from the account email address. We may verify identity using information reasonably necessary to protect the account. An authorized agent may submit a request where applicable law permits.
Tailki provides an in-App process for complete account deletion. Deletion is not limited to deactivation.
If the App indicates that a paired collar must be unpaired before final deletion, follow that in-App step. Completion of account deletion removes any remaining account-device binding associated with the deleted account.
After verification, Tailki immediately initiates deletion and removes or de-identifies account information, owner and pet profiles, photos and avatars, personality information, chat history, AI inputs and outputs, prompts, feedback, device history, device binding, and other account-linked data from Tailki active production systems within five minutes.
Tailki does not currently provide separate deletion controls for pet photos, AI avatars, chat history, or pet profiles. Those categories are removed through complete account deletion.
In the preceding 12 months, depending on features used, Tailki may have collected:
Tailki does not collect precise or approximate location in the current release. Tailki does not sell or share personal information for cross-context behavioral advertising.
Residents of states with comprehensive privacy laws may submit applicable access, correction, deletion, portability, opt-out, limitation, or appeal requests by emailing hello@tailki.com. We will not unlawfully discriminate for exercising a privacy right.
Tailki is operated from China. Tailki's Alibaba Cloud account, storage, device cloud, MQTT, email-delivery, and Model Studio AI resources for the United States service are located in Singapore. Google Firebase may process information in Google-designated locations outside Singapore.
Personal information may therefore be processed in countries whose laws differ from those where the user lives. We use contractual, technical, and organizational safeguards appropriate to the information and require service providers to protect information consistently with applicable law and this Policy.
Tailki uses reasonable administrative, technical, and organizational safeguards designed to protect personal information, including access controls, least-privilege permissions, encryption in transit, encryption at rest where appropriate, logging, monitoring, firmware and service integrity controls, provider review, and incident response.
No system is completely secure. Account holders should protect access to the email account, iPhone, Wi-Fi network, and paired collar.
Tailki is a general-audience service and is not directed to children under 13. Users must be at least 13 to create an account or use the Service. Tailki does not request a user's date of birth in the current release.
We do not knowingly collect personal information from children under 13. If we learn that an account belongs to a child under 13, we will close the account and delete or de-identify the account-linked information from Tailki's active production systems. A parent or guardian may contact hello@tailki.com regarding information submitted by a child under 13.
Users who are at least 13 but have not reached the age of legal majority where they live should use Tailki only with permission from a parent or legal guardian.
We may update this Policy to reflect changes in law, the Service, or our data practices. If a change is material, we will provide notice through the App, email, or another appropriate method before the change takes effect where required.
If a future version introduces a new category such as location, a materially different AI use, targeted advertising, or model training, Tailki will update this Policy, App Store privacy disclosures, permission or consent flows, and applicable notices before the new processing begins.
For privacy questions, requests, or complaints, contact: